We are partners of successful commercial realities and of the most important vendor in the ICT retailer vendor, the only point of contact for the I.T . infrastructure management.
1. Help desk 7/24 with 22 spoken languages
2. Staging/planning integrated
3. Delivering & installation checkout point
4. POS support and fiscal printer
5. Onsite presence all over the Europe
Service desk, active 7x24x365dd, supports different languages: english, german, French, Spanish with native language operators.
It uses our Dynamic Service Desk (DSD) the provides the possibility for every remote technicals/operators with all the provided functionalities, thanks to a Cloud base structure.
Incoming calls/year 2019: 132.743
Staging laboratory, it is placed in our Headquarter in Italy, it assures asset management and personalized configurations of different devices.
Our storage and logistic structure guarantees installation and delivering all over the europe both for End Users and for Retailer.
Pre-configurated Devices 2019: 61.233