OPERATION & MONITORING

OPERATION & MONITORING2022-09-06T18:25:02+00:00

A pool of experts committed to the ongoing improvement of the services we provide through research and development of innovative tools for service operations that improve the functionality of the service itself, including:
-Automatic resolution of service requests and standard recovery
-Event monitoring and correlation
-Configuration Management Database
-Knowledge Base System
-Capacity & Availability Measuring Instruments

The Operations Center is made up of a team of systems engineers, oriented to the remote management of Networking and Infrastructure issues.

It deals with all monitoring activities, simultaneously following the behavior, both normal and non-normal, of the individual devices through the monitoring platform integrated with the AskQ trouble ticketing system, in order to ensure a predictive and resolving service.

In particular, a varied number of devices are monitored continuously (7 × 24), including Physical and Virtual Servers, Switches, Firewalls, Routers, Storage and, more generally, everything concerning the devices both in agentless mode (through SNMP protocol) and with agents.

Our 2019

4500 Servers
8000 service request
2000 incident